SANI STAGGER HOSPITALITY

Horrible experience at Sani Pass Hotel on the weekend. Cold showers for the whole weekend. Drainage in the sink and the shower non existent, and one is forced switch off the water to allow it to drain so as not to cause the bathroom to be flooded. Sheets and bedding dirty, carpet not vaccumed, bugs in the bathroom. TV not working unless activated by front desk, but noone commmunicates this to you. Dining was awful on what was supposed to be a GALA dinner. Food was cold. Had to go and fetch dishing up s****s and ladles ourselves from the kitchen. Lamb stew was the meat dish on offer, however it was cold. Chicken cut pieces was cold. There was no cutlery on the tables. But mostly because we invited outside friends to dine and paid R 310 for a GALA dinner on Saturday night. Service from the staff was brilliant, but their hands were tied, and they were not happy, as obviously unahppy customers do not tip. Just poor poor communication and management by the hotel staff. Friday nights standard food was better than the so called gala dinner. Sani Stagger and Runcation arranged this event and have been let down badly by the hotel. This is my 3rd time , and this year it was abysmal. Won't be back at the hotel again.