Premier Resort Sani Pass

We stayed at the resort as it would be convenient for all the trips that we had to make, however, I was not impressed with the dining experience. There were days where by breakfast and dinner were Buffet style, they were days where we had to order from a set menu. My issue with this is that this was not communicated prior, we were under the impression we would always have food ready as the first day we had a buffet dinner and breakfast. The problem with ordering is that our orders would take up to 45 minutes to be ready, I went down for breakfast at 9 AM however, I only got breakfast right before 10. Making us late for our other commitments.The other issue was that this was not communicated to us, there was no one to receive us in the dining room. Therefore we came down to a surprise, there was no food set up meaning we had to find staff members to get clarity about where the breakfast is. Others coming down for breakfast were equally confused. In terms of dinner there were also not enough choices which didn’t accommodate everyone. There were four main options, one being chicken wrapped in bacon, 2nd being pork chops, third, being fish and forth, being vegetarian. That is problematic from my perspective as it doesn’t take into account people who do not eat pork or fish, as a resort your menu options should be inclusive and considered of all your customers. If I had honestly known this would’ve been the situation, I wouldn’t have paid for dinner in advance. This was not a pleasant experience. In terms of dining as my daily plans with delayed because I had to wait for breakfast twice, when I arrived back at the hotel for dinner, there was also problems with the main options and waiting time for dinner. Information such as this should be declared to customers when they are booking so that they are aware where and they can take it upon themselves to decide whether they want to include a dinner in their booking if they will have their dinner elsewhere. Kindly provide feedback on the situation, it was a disappointment seeing as it’s a International resort. I addressed this and did leave my details with management when I was checking out however, I have not received a call or an email regarding the issue. I don’t believe this is how customers should be treated.