Poor Service

Made a Booking via Booking.com at the Premier Splendid Inn Richardsbay.

Drive to the Place. It’s Closed ! The security guy referred me to the Hotel Which also belongs to Premier Hotel Group. Go In They say it’s closed but They have my Booking.

Want me then to pay a Higher Price than I booked. Which I refused. They decide to give me the booked Price after me showing them the Price on my Phone that I booked at.

The Card machine does not work. Money came off my account but Transaction was unsuccessful.They suggested other options of payment.

By now I was just Fed Up and Decided to get other accommodation. Also I was using my Company Credit Card so I didn’t feel comfortable.

Only Good thing was the Manger on duty was very apologetic and well mannered gentleman.