PK
Phillipa K

1 reviews | Active since Feb 2010

23 May 2016, 13:09

Poor service

<p>This hotel is a hotspot for car theft. If you are looking for a hotel to stay, and you have a car, this hotel has to be your LAST option. I stayed there for only 3 days, and on my second day my car was ****** in the hotel parking right in front of their reception and in front of the noses of their security. That a guest’s car is ******, right under the noses of the hotel security in broad day light and the hotel security does not raise any alarm ****il a guest finds out on his own) just demonstrates how weak the security at this hotel is, and might even suggest that elements within the security are part of this syndicate. Seeing on the hotel camera footage my car being driven out by the *******, right by the security gate, in front of the security officer, during the day was extremely heartbreaking. It stinks that a hotel with 4 star status, which should have high security commensurate with such status becomes a hotbed for car ******* and guests lose their highly priced assets. To show that they never learnt anything from the first incident and that this was not an isolated case, and also the possibility of a syndicate with internal links, at least 2 more car thefts occurred at the hotel after mine. In pursuing the matter with the hotel, I was told the hotel policy is that the guest is responsible for any loss to his/her property at the premises, when in this instance it was abundantly clear that there was a serious security failure on the hotel premises, as evidenced by the subsequent occurrence of similar incidences. Personally, I deeply regret why I chose this hotel and wouldn’t want others to go through this experience. </p>

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