Poor service

Hello. I visited sani pass hotel in December 2018 the service was not good however the area manager apologized and gave us the drinks on the house. I have now been trying since Wednesday 14 aug to make a booking for this December for 10 full board people. No replies to online enquiry. I spoke to Brian on 16 August regarding a booking he would email me the quote however the internet was down. Phoned again 19 aug spoke to a lady and she would pass message on to Brian but still no replies. Do you not want the business. Regards Vanessa