Poor Customer Service and Standards

Seeing that the travel and tourism industry is under severe financial & economic stress, one would think the Hotel would provide exceptional service. On the contrary, my ONE night stay was very unpleasant. I would not recommend this hotel to anyone travelling to East London. We a Family of Four.. therefore requested a famiy room. We called in before to enquire pricing.. Spoke to Francois he informed us he will throw in free breakfast for the kinds. (Aged 6 and 11). Got to the hotel, this was not the case. Paid for the room and went upstairs.. mind you we escorted ourselves to the room. We navigated down passages to find our room. Got to the Room.. 1)TV was a problem. 2)requested extra blankets..they sent us dirty brown blankets. (6year old daughter noticed that before I even had a chance too.) 3)Like I mentioned, we family of Four.. only two bath towels supp****...which was also not fresh smelling (mouldy) 4)Carpet was also so dusty. Not sure if the room was ever cleaned when the hotel opened after lock down.

Seriously disappointed in the Lack of Customer Service and poor Standards at the PREMIER Hotel East London