Lost items and very bad customer services

<p>I stayed at Premier Hotel EL ICC from 18th to 20th July 2016. When I checked I forgot a pair of shoes in the room I was staying in. My office contacted the hotel to see if they can asist. They took down our contact details and promised to come back to us. This never happened. We then asked the travel agent who helped us with the bookings to make a follow up. The response that they got was that someone will get back to them. This never happened. It's been 3 weeks already and the Premier Hotel EL ICC have not bothered to come back to us and give us feedback like they promised.</p> <p> </p> <p>I am now forced to ask if this hotel promotes a culture of theft. So if a client forget something in your rooms then you guys simply help yourselves???</p> <p>What about basic courtesy of at least giving a client some feedback to say "no unfortunately we coudl not find your item"???? Is that such a hard thing to do? I even filled in a form on your website kindly asking you to look into the matter for me and even from that I received absolutely NO FEEDBACK form you!!!!! What a shocking and utterly disappointing way of treating clients!!</p>