BAD SERVICE AT THE HOTEL

MY COMPANY BOOKED FOR AT THIS HOTEL FOR 7 DAYS FROM 2019-09-14 TO 2019-09-21.UPON CHECKING IN I WAS REQUESTED TO PAY . I USED MY ABSA CARD FOR THE TRANSACTION.8400 WAS DEDUCTED FROM MY ACCOUNT.ON 2019-09-21 THE RECEPTIONIST REQUESTED MY CARD SAYING THE MONEY WAS RESERVED.ANOTHER 8400 .I HAD TO SPENT THREE HOURS BEING SENT FROM PILLAR TO POST TO RESOLVE.THIS MATTER.THIS HOTEL CAUSED ME A LOT OF INCONVINIENCE.IN FUTURE I WII BE REFERRING MY COLLEAGUES TO ANOTHER HOTELS.THIS ONE IS VERY TERRIBLE EXPERIENCE.