4 star premier more like a 1 star campus

On the 6th of april 2018 i checked in at premier hotel richardsbay. The room was horrific! The toilets were jammed, there was spider webs in the room and it was never cleaned or maybe not for a long time! I then complained and they moved me to 2 other rooms which was the same. The rooms smelt terrible and was sickening. I then went down and asked for a refund. Since i paid by card they said the refund was done to my card and will reflect immediately. It is now the 17th and still no money has been refunded back to me! I dont reccomend premier hotel richards bay because the rooms are terrible and neither will you receive your refund even though it was dissatisfaction from premiers side.