Unjust claim rejection

On the 2 November 2016 my car was in was damaged by a truck from Corpclo 1071 CC T/A Hospitality Express and Clark Logistics Solutions. I called the owner of the truck Trent from Clark Group who referred me to their broker Jacques Fivaz who reported the matter and claim number 221169 to Gretchen Rubin from Premier Claim Services,she requested all documentation from myself and I promtly furnished all documentation to her ,if I followed up the matter with her she would ignore emails or keep me holding on the phone or inform other staff members that she will revert to me on the 2 November 2017 exactly a year later from the date of the accident she rep**** with a rejection of claim stating “ Our client does not wish for us to proceed, due to bearing no knowledge of the above mentioned incident”.This was an untruthful statement, I have emails of the client &broker referring me to premier claim services as their 3rd party agent.I feel my claim was treated in unfairly and unjust manner. I would like to be compensated for the damages on my vehicle.