Dropped calls, No Feedback & Absolut ZERO Service

This company has no respect for anyone. Its sad to know that our countries unemployment rate is so high and yet you have people with jobs that simply don't want to work.

I have been trying get a claim from an incident that happened 3 months ago. It took 3 months for this claim to be captured on premier claims services systems and after it was finally captured, I sent through all required information only to receive an email asking me for the very same information.

On the 16th I made a call to this company and the person dealing with my claim was apparently busy on the phone with a customer, I requested to hold as no one is ever available when you request for them. I was on hold for an our only to have the phone dropped in my ear. I them made 6 calls thereafter which where all dropped the minute they where picked up, all this happened on a recorded line of which I have all the recordings to.

Eventually when I made them aware that I am recording all these calls, I manged to get hold of the manager Nasly or Naazly who I gave all my details and she promised to get back to me which has not happened. Today I tried calling and had the phone dropped 3 times before I could actually speak to anyone. when I finally get through to ask for Nasly, she is not available as usual. what do I need to do to get a claim resolved? Do I have to be running around for a whole year for this insurance company to do what they get paid to.

I am disgusted at the fact that there are companies that treat people like this especially because I work at a similar environment. What depth does one need to go through to be taken seriously and be treated with respect. How is this department so *********** and no one in the company cares about the integrity.