CLAIM CASE NOT RESOLVED TWO MONTHS LATER

I submitted a claim for damages to my vehicle over two months ago. The date of the accident is 4 June 2015. I don't ever get feedback from the company, I have to call and send emails all the time and sometimes my calls don't get answered. Linah has been promising to resolve my claim \by end of day"for the past three weeks. I do not ever get feedback as to what the hold up is. I have been using public transport for almost three months because the repairs on my vehicle have not commenced. """