Pathetic service

Good day<br> <br> Please note that I am sending this email, not as a Hollard employee, but as a Hollard client and in turn, a client of Premier Auto Refinishers. I have been extremely patient and accommodating through this entire process, however, my patience is now running thin, to say the least.<br> <br> My claim was authorised on 06/05/2015 and since then, I have received 1 sms update on 07/05/2015 @ 13:44 advising that my vehicle is in the stripping bay. No further updates thereafter unless I called or my claims handler Kalwyn called.<br> <br> We are now on day 18 since repairs have been authorised and I am told that my vehicle is still not ready for collection, this even after I received confirmation yesterday that the vehicle should be ready by today the latest.<br> <br> I find this experience to be extremely unacceptable. My car hire expires today and I am not requesting for an extension on car hire. I am simply requesting that my vehicle receives the attention required to be completed today for me to collect today, as this was confirmed yesterday. Today , I am advised by my claims handler that a new exhaust is required and has not as yet been fitted. Was this not observed at the time of the vehicle arrivi