Extremely Poor Performance

We as a company are very unhappy with this Sage reseller. Our sage system is running through them and they make use of a cloud service provider by the name of Cloud29. All our members keeps disconnecting and kicking people out of sage. When we phone Sage, they say it's our internet connection. We got people out to come and run logs on our internet for a few days. The internet on our side was not the issue. Even when the internet was running smoothly Sage kept kicking people out. We came to the conclusion that this has to be Cloud 29. Preferred solutions is our host so we told them we want to move to a new cloud provider. This has been a few months now. Rudi is the guy that has to assist in moving us over. This guy will not pick up his phone or answer an email. He is not willing to do anything in this regard. We are so frustrated with this Rudi guy. Not sure what to do.

The new company has since created our new server and is ready for migration. We have been paying for this service now 3 months, but have nothing to show for it. If we ask Preferred solutions who we can speak to, there answer is Rudi the Ghost who basically doesn't exist.

I am prepared to drop the whole evolution anywhere and use a VPN with our new cloud provider. If you pay so much for a program you at least expect some kind of service or a consultant that answers his phone, unlike Rudi.

I hope this complaint means something and to anyone wondering if they should use Preferred Solutions, don't do it.