SL
Sonja L
1 reviews | Active since Mar 2009
30 Dec 2024, 12:41
No Response during Festive Season adjusted Times by Office Staff
When companies change their office hours from 10:00 am to 15:00 pm during the festive season stating that they have skeleton staff. The skeleton staff should not be on leave with the rest and respond to urgent emails (no calls are allowed during the festive season).
I've sent 2 emails and no response and have a potential tenant which I might loose if Preferental do not do what they are paid for.
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Replies (2)SL
Sonja L's updateReviewer Update
31 Dec 2024, 10:29Someone eventually come back to me around 13:30 via email but their link where two potential clients submitted documents are not working.
SL
Sonja L's update31 Dec 2024, 10:29
Reviewer Update
Someone eventually come back to me around 13:30 via email but their link where two potential clients submitted documents are not working.
Preferental's replyOfficial
07 Jan 2025, 10:37Dear Sonja,
Thank you for sharing your feedback. We sincerely apologise for any frustration or inconvenience caused during the festive season. While we operate with adjusted hours and skeleton staff during this period, we aim to maintain responsiveness and service quality, especially for urgent matters like yours.
We acknowledge that the situation required additional action to avoid delays with your potential tenant. We deeply regret if this impacted your plans, and we are committed to ensuring such situations are managed more efficiently in the future.
We want you to know that your feedback is being taken seriously. We will use this as an opportunity to review and improve our festive season procedures to ensure we remain responsive to urgent needs, even with reduced staff.
Thank you for bringing this to our attention, and we truly value your trust in Preferental. Should you have any further concerns or require additional assistance, please do not hesitate to reach out.
Warm regards,
The Preferental Team
Preferental's reply07 Jan 2025, 10:37
Official
Dear Sonja,
Thank you for sharing your feedback. We sincerely apologise for any frustration or inconvenience caused during the festive season. While we operate with adjusted hours and skeleton staff during this period, we aim to maintain responsiveness and service quality, especially for urgent matters like yours.
We acknowledge that the situation required additional action to avoid delays with your potential tenant. We deeply regret if this impacted your plans, and we are committed to ensuring such situations are managed more efficiently in the future.
We want you to know that your feedback is being taken seriously. We will use this as an opportunity to review and improve our festive season procedures to ensure we remain responsive to urgent needs, even with reduced staff.
Thank you for bringing this to our attention, and we truly value your trust in Preferental. Should you have any further concerns or require additional assistance, please do not hesitate to reach out.
Warm regards,
The Preferental Team