UnPrecise Precision

I submitted my claim with my insurance on the 17 Dec 2022 after my panoramic roof shattered while driving. I understood that most businesses where closed or closing during this time and was aware that fixing the car would commence in Jan 2023.

My insurance confirmed that the car would be kept in storage and a assessor will be assigned to my claim.

Fast-forward to Jan 2023, my car was allocated to Precision and Sons panelbeaters that’s when I started dealing with a lady by the name of Juanita.

The first call from the panelbeaters must have been on the 9 Jan, where she advised that they are still sourcing the part and that Mercedes Benz will not open on the 16 Jan.

She called me back on the week of the 16 Jan to advise that they sourced the part and they will get the car from Insurance storage to their premises to start working on it. The work on the car was supposed to start on the 23 Jan.

On the 13 Jan Juanita calls me to say that she is struggling to get a hold of my insurer to receive a letter to authorise the panelbeaters to get the car from storage. I phone the insurer and acquired the letter withing an hour. The letter was set to Juanita by the insurer….that was around 12:30. Juanita confirmed that she got the letter and that the car will be at the panelbeaters by Monday 23 Jan.

Current news: the panelbeaters have been lifting the car from Friday 20 Jan until today 24 Jan. I am not sure which they are lifting because it should not be taking this long to lift a sedan.

It’s taken the panelbeaters 1 week to get the part, another week to lift the car and going to take another week to fix the car.