Jannie Vermark is *******, worst service.

Jannie Vermark Terrible terrible Mercedes Benz South Africa Approved Automotive Body Repairer.

Jannie Vermark was meant to be my Service Advisor for progress reports and repair updates, yet initially reception put my call through to him he said he was putting us through to someone else, who was working on the Mercedes Benz, which would have been fine had not known what at the time the progress was, except given that we was the senior advisor instead of me holding on a transfer call he could have put me on hold, got his facts straight and update and then given me the information.

The transfer call failed and call ended. I called back a second time, same process. At no point did he attempt to call me back or on second failed connection to whoever he was transferring my call to, attempt apologize and offer to get the information (which he should have had) and call me back. Mine you to get to Jannie Vermark I had to go through reception, on hold again to get to him, and then he's putting me on hold again.

When I called a third time to reception I asked them to get him to contact me. Having released the issue he should have found out the information and called me back but no, some time later he calls me back to transfer my call again.

I gave up and tried to reach him the next day. Same transferring of call process, which failed and then he stopped picking up his line when reception would transfer. I asked the receptionist to get him to call me back. A couple of minutes later she called saying he was transferring me to one of the mechanics, which after the 7 calls I was insistent that the service I had received from Jannie Vermark was terrible and I wanted to let him know, she said she had asked him to call me back and he was not willing. In all calls I've been polite but am now really

I told her to return to him and tell him the client insists on speaking to you.

He called back was so rude, he didn't want to even hear why I was upset, that after two failed call transfers he stopped picking up the phone, or even to get the person working on the car to call me back until the 6th time when I was persistent calling.

Eventually after 9 calls.