No Response and bad attitude

I submitted a claim with my insurance company last year already (2015). They stated that the panel beaters will call me mid Jan 2016. I phoned my insurance company 20 Jan 2016 seeing that no one got back to me. They said they will get the panel beaters to phone me. I phoned my insurance company AGAIN last week and they said that the panel beaters will phone me. I phone them AGAIN today and my insurance company said that the panel beaters did phone me and booked a date with me?? I informed them this is untrue. They then conference called me with Mariska form Precision Repair Center. Mariska stated that they phoned me, but cant tell me who phoned me? I stated to her that no one phoned me, I checked my call history as well. She then continued arguing with me instead of just working towards trying to arrange the date and details with me.<br> NO ONE phoned me and NO ONE made arrangements with me, like I told her, why would I call everybody and lie about something like this?!? So I am NOT happy with the service so far and honestly if this is the kind of service that this company provides, I will instruct my insurance company to appoint another panel beater!!