Phoning for collections in Lockdown

This country is under Lockdown and they are phoning you for an oustanding amount, What happened to debt restructuring? I had a blood clot and the Medical aid only paid half towards the pressure stockings, no one told me that the medical aid will only cover 50 % otherwise I would have declined it just the way I declind the CT Scan because I had to pay in R2500 prior to having the scan I am not in a position to pay you anything if you want you can gladly come and fetch them. Quality not great I got a hole in the one stocking a month after I received it.