Unwilling to pay my refund

<p>On 30th November’16 Translux services deducted R550 off my bank account erroneously. Their website gave me an error, yet the money was still deducted.</p> <p>I tried calling their client service immediately however in all the time from then I have only managed to get through to them once, I keep getting the same excuses via email.</p> <p>They are saying they don’t have the money in their account, yet it has gone off my bank account and I have also confirmed it with my bank.</p> <p>This is apparently happening to many clients at the moment and they are just shrugging it off.</p> <p>Past pathetic, our money is sitting in their accounts running up their interest but they wont pay our rightful money back, just disgusting!</p>