Theft of money for unused ticket

On Monday the 14/10/2024 I bought the ticket from Leralla to Kempton Park. It departed Leralla at 06H10. When the train gets to Tembisa station it got stuck untill I get off the train to the taxi at 07H21. I then went straight to the ticket office hand in Ticket for refund so I go the taxi whereby the sales lady refused to refund me and said I must go to Leralla. I then took a taxi to work, in the afternoon when I come back upon arrival at Leralla went to Ticket office again I was refused refund told that the guy who sold me the ticket in the morning knocked off so they can't help me.

I was told straight in my eyes that it's a loss they can't refund me. It's for the second time this happened to me. This is really unfair if this is how Prasa is treating us it's not right. I feel like they *****ing from us this is daylight theft and *******. It really hurts cause technically I'm not a train operator so why am I being refused refund. Their ticket sales consultant must be given proper train.