SHOSHOLOZA MOST PATHETIC AND DISCRIMINATING SERVICE I EVER EXPERIENCED

MOST PATHETIC AND DISCRIMINATING SERVICE I EVER EXPERIENCED.....

If you ever want to make use of the Shosholoza Meyl train, please read this for your own information to know what to expect unless you turn out being lucky.

So my mother came to visit us from Cape Town to Johannesburg and decided she wants the Shosholoza Meyl train experience as it is something we have been doing for over 20 years almost every year.

Starting off the train was supposed to leave the Bellville station at 12:30, but after waiting for quite some time my mother asked why is the train so late where is it, and a police officer told her the train is stanfding just outside the station. The she queried the station why, and she was told it must wait for the Metro trains to pass. What the fudge, don't give a departure time and you can't stick to it, that already caused a 2 hour delay from the start.

Eventually the train was delayed by 8 hours, it never got to Johannesburg station, they had to get off at Kimberley and travel by bus to Johannesburg because they were waiting 6 hours for train signals to be sorted despite the units that needed to be replaced by other. But this is not even the cake, when my mom went to the "restaurant" carriage, for breakfast the following day she got told there are only 2 options on the menu available. So she asked for option 2 which includes eggs and bacon I believe. She then got told sorry we do not have eggs or bacon. So she was left with option 1 which also includes eggs. So she said she will take the toasted sandwiches even though she won't be getting the scrambled eggs. When the waitress left, she saw a guy opposite her eating eggs and thought, okay that is strange. Then two guys sitting behind her ordered scrambled eggs.When their waiter/waitress left my mom asked if they just ordered scrambled eggs in which they rep**** yes they did. My mom got so upset and felt like just standing up and leave, but she still paid for the pathetic service without causing a **** storm. Then that afternoon while the train was standing for nearly 6 hours she went to see if she can get something to drink, all they had was Black Label, Castle and bottled wine, NOTHING else. How useless and pathetic can you get.

To top it off, the lady that was with her sharing the compartment ordered bedding. Rules are, the assistant must bring the bedding and make up your bed for you. The guy came, through the bedding on the seat and said there you go. The lady asked, but are you not going to make up my bed for me? He rep****, "no mam" and off he went. Useless piece of garbage.

When the train eventually got to the Kimberley station and everyone had to get off, my mom went to the train inspector and mentioned to him to bring this under his attention....HE WAS FURIOUS as that is against the rules. Just shows you, they do what they want and don't care.

I am not going to start a race thing here, but I want to bring this under everyone's attention who ever want to think about using the Shosholoza Meyl train to travel, they ALWAYS have issues and their service is **** for starters. DO NOT RELY on their service to make your train ride experience amazing and you would think. Ever since this train changed from the old Transkaroo to the Shosholoza ****, it had problems non stop. So many people told my mom this was their last time they made use of the train and my mom agreed, this was her last time as well. This is really sad, but this is South Africa where everything run/owned by government is broken and the service you get is ****.