Poor service

I have a problem with PRASA/Metrorail and I believe I am not the only one. I am a tembisa resident and PRASA does not respect its passengers at all, yes some people take rides on trains for free because they fail to provide outstanding service. They do know that they have a lot of passengers in Tembisa but they trains are late most of the time. People do not buy tickets anymore because when the trains are late PRASA/METRORAIL fails to at least organize buses or taxis to deliver people to the relevant stations. it is like they do not care you will buy a monthly ticket and only find out most of the time you only use it for a week or 2. It is like they do not care...if they are running late it is their job to accomodate their passengers and come with an alternative but they actually indirectly say "We are running late and we do not care make your own alternatives we already got money from your tickets"

If they could respect their passengers as their consumers and come up with alternatives when there is a problem. There will see that people will start buying tickets because they are receiving the service they need