Poor customer services experience

Services offered by prasa are inhuman and negligent to their customer.<br> After having book a trip to Cape Town on the 17 December 2015 which was scheduled to leave park station at 12:30 and was delayed until 16:00 no information was given to clients as to the where about of the train and expected departure time what so every ever. The is inadequate benches on the platform to accommodate travelers no relief offered to the ill and aged. To add to injury the where further delays on the trip as the train broke down more than three times thru out the journey , what was meant to be a 27 hour journey turned into a 40 hour trip. Bedding was removed from the compartment and not offered back. The train ran out of water and the staff could not have cared less about the situation at hand and the train was just in a filthy status with black bag blocking the way better carages. At some point I was given Carls number who is meant to be the manager who was no too forth coming with information and promised to call back with some sort of an update which did not happen. Upon arrival in Cape Town station almost two days later there was no help offered with bags and no wheels chair was available