Poor customer service by PRasa Agent @Cape town station

I was at the Cape Town station this Morning, was excited to see that trains are back into operations,I then approached Ticket sales agent (Thembi Mali/Mani), she was not professional at all,I just asked simple question if Strand route is in operation instead she said I must go to information, of course even if ,she was right I supposed to get the information the ,surely she knew the answer and she was not busy at all, but the attitude she gave me is not acceptable for a public servant at all, what a horrible service, while the industry is trying to build a good relationship with the consumers but there are people who take their job for granted