Metro-fail to the rescue

Service delivery is not a word able to be put in the same sentence as PRASA. I have used the train service between Goodwood and Saltriver for the last 6 years. The last 2 years has been a nightmare. I am visually impaired and not able to drive or ride a bicycle to get to work and have to rely on the easiest way to get to work. The trains are most of the times late or fail to pitch at all. We had times where the train service were completely canceled for days on end forcing many to walk who have VALID tickets. I can't take a bus with a train ticket and could not get a refund for the lack of service. Yesterday and today we waited for a train that never came from goodwood station at 05:22. None of your useless staff could give us answers and advised they cant get any feedback. Same thing at Saltriver on my way back home. You have 3 ticket veirfiers sitting doing nothing, sell tickets for trains that don't exist and PA system not even on to update customers. Where to from here?