DON'T EMPLOY ****MERS, PLEASE!

I'm very disappointed with PRASA's employee. A lady who is working at the ticket exam gate in Parkstation Johannesburg, by the name of Norah. So, one of the guys who sells in town gave this lady his monthly ticket, while the lady demanded them to buy a second parcel ticket. The guy went to buy it, when he came back Norah didn't give his ticket back. So, the guy had to buy single tickets for 3 days, going to and back from Joburg town. Of which he doesn't even have that money. My intention is not to ruin the lady's life, but rather to ask PRASA that they really employ people who are suitable for the job. Norah is so very rude, in such a way that she even illtreated her colleague when she was trying to assist in returning the ticket. The lady, whom I don't remember her name, was literally crying when she came from Norah. PRASA, please don't take this lite, deal with it accordingly, and do justice by refunding the guy his money. Your employee tried to **** the needy person!!! WHAT A SHAME!!