Customer Care Services

This am exactly at 5:30, I bought a weekly ticket. After purchasing the ticket and making my way to the terminal to board the train I am not let through by a gentleman at the terminal who smells of liquor. Who says my ticket is not valid, to my surprise I asked when was this changed and why has there not been a communication regarding the new implementation. My remark was that I will not pay for a service that I can not use or benefit me in anyway what so ever. I then made my way to window number four for an explanation when did this change take place. (NB: irate) <br> <br> Customer care and communication skills are poor from metro rail staff. It is unbelievable that when someone asks why a weekly ticket scheduling has changed a proper explanation can not be made when an implementation has been made and instead of answers you get insults and classified as being irregular and that what ever problem we have we should take it up with Head Office. <br> <br> Hence I have decided to take it up on Hello Peter that customer care is vital to the Metro Rail staff.