claim - WCMetro/***2

My son and I were ****** in a MetroPlus train and the culprits jumped out the train. I reported the case . I completed the forms and submitted the claim, I received a correspondence in October that claim was received and should I want more progress about my claim I should enquire with either Portia or Ethel, . Every time I call they don't pick up the phone. The last time I called on 25/02/20016 round about 10:52am,I spoke to Portia and she told that claim is being dragged by Investigating team in Western Cape and the story they put to her is that they are short staff and WC is the province with a lot of unresolved cases. Unfortunately I cannot contact the Investigating team to ask the progress. I don't know whether they want a person to be physically injured in order for a claim to be considered or what, at the end of the day we were emotionally traumatized by what happened. I need the case to be investigated and my claim be paid ( my wedding ring and Samsung phones)