bad service from Prasa and FNB

<p>I tried buying a train ticket on the internet on the 31st June and money was taken from my accoount but there was no ticket apparently the train was full .I started following up that query with Prasa office in Kimberley(Mrs Motseokae) and always stories even after sending my bank stement,i then escalated the query to the Bloemfontein office (Mr LV Rooyen)who promised to come back to me until today after a call and several emails i then copied the Regional manager (TRamokoma) with no feedback till today.</p> <p>i then decided to request FNB to reverse my money on the account all documnts requested were submited including all email send to Prasa every day there is a story submited more then 3 times and after holding for sometime on monday they could not find my documents and started looking again and found the request form ,but could not find the supporting documents and they put me on hold again for sometime to go and look for the supporting documents and after they were found but until today no feedback from Prasa nor FNB after i also submited the query on my internet banking and the worst is they promise us the world as a Platinum card holders.</p> <p>Money and time that i have spend driving to Prasa office and all the calls that i made .</p>