Bad service

Ticket sales failed to explain to me the options offered on the train. Economy no sleeping area and sleeper 4 and the variety of classes offered. to eat. But cant even wash hands afterusing the bathroom and toilets dont flush. A pile up of toilet paper and urine in the toilet. Patrollers both saps, security and prasa last seen 21h30 on the 13th. Heaters were off the whole night, we were freezing until we dozzed off. At 4h30 am when i went to inquire as to why the heaters weren't on the guy working at the bar told me its the technicians duty. When i aaked the whereabouts of the technician i was told he was sleeping and not dare request his presence as he will tell me where to get off in a valguar way. At 6h30 the prasa lady came through selling coffee, i asked her how come the heaters were off when its so cold. She rep**** as follows 'since they off it means they not working. At 7h15 the heaters went on, the very same ones that weren't working. What id like to know how come the economy users must be treated in a barbaric manner like this. This was my first economy experience in shosholoza meyl and its sickening. Until when will the lower class south africans be treated in this manner? I did pay for a ticket to be on this train no matter the class, basic requirements should apply to all individuals. Your correspondence in this matter will be appreciated but i will be taking the matter further. Only at 9h20 we were told that the train is running 3hours behind schedule and only then we had running water. After almost 20hours with no water