Bad attitude

I was coming back from work when I realised that I forgot my monthly train ticket, wen I got da I found 2 ladies who I explained to dem my incident, dey said I must pay R40, den I became surprised I asked dem dat may I please leave my parcels with dem run home to fetch my ticket Cuz I do have a monthly train ticket, da Tsonga lady was very rude she told me dat no u can't fetch da ticket or ask somebody to bring a ticket to u, as I was standing da, des da ada blind guy dey know him very well dey all speak Tsonga dey asked him in Tsonga dat weres da ticket he said he doesn't have, but dey let him out I kept quite, den da ada lady nd gentlemen came dey said dey came over da Bridge dey Ddnt know des securitys da, dey let dem go back nd I'm still standing, den da Tsonga lady called da security to come nd handcuff me, dats wen I gave dem dat R40 dey want, I gave dem R50 so dey were suppose to give me R10 back, den dat lady went out with da R50 den I followed her to give me my R10, she refused to give me my change she said with attitude ul follow me to da chair so dat I give u ur change nd ur ticket, I said I don't want dat ticket, I want my change I want to leave she said to me I'll show u, ul wait for ur ticket, den I got angry I said with attitude as well dat can I please have my money, she said to me stop being forward!!! I said ur also forward u don't even know customer service, she said customer service is ur mom, den I sweated back, she said to me "man don't sleep wit u uve got stress" so I took my money nd left but it bothers me how could people who work wit clients be so rude to clients, I was wrong by leaving my ticket behind but she must stop treating people like dirt I want dis to be known at Prasa dat des a rude Tsonga lady at Merafe station da situation happened at around 14:32 24 August 2017,can u please guys give dis lady a customer service training. Thank you. ********** ********** 758