Useless store and ****ed up management

I had a worst experience at PQ alberton today the stupid regional manger did not want to refund me my money after explaining there is no size and he had the nerve to tell me I must come with an I’d document to get a refund and I wasted my money going there .....tomorrow I must also go back what kind of shot is that I wasted R50 going there md I had a slip to add