AB
André Britz
1 reviews | Active since Sept 2020
21 Sept 2020, 16:47
Worst customer service ever experienced
I have been struggling from May 2020 to get answers on my complaints to a senior manager, customer experience at PPS, I have sent numerous e-mails, provided all the information they required and I received no substantial responses from the manager who resigned from PPS before finalizing any portion of a detailed complaint. I have to follow up regularly with PPS who do not care to provide any feedback or service to their clients as the standard response when I inquire is “we still await feedback from our actuarial department”.
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PPS's replyOfficial
21 Sept 2020, 17:44 Hi Mr Britz, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
PPS's reply21 Sept 2020, 17:44
Official
Hi Mr Britz, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
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André Britz's updateReviewer Update
21 Sept 2020, 20:06 As my complaint is nearly 4 months old and still unresolved please advise if a more senior manager can be assigned to resolve these issues within a reasonable time or is this expecting too much from PPS?
AB
André Britz's update21 Sept 2020, 20:06
Reviewer Update
As my complaint is nearly 4 months old and still unresolved please advise if a more senior manager can be assigned to resolve these issues within a reasonable time or is this expecting too much from PPS?