Worst communication

I am extremely disappointed in PPS. I got a quote from them that I ended up accepting because my financial advisor said they have a better reputation with payouts than other insurers, but then I got a much better quote from Discovery life with way more benefits and much better premiums. In addition they made multiple errors in the documentation that was initially submitted and got my name wrong( not very professional) Now I have been trying to cancel my PPS policy since the 12th of January. I have still not gotten a single reply from PPS regarding the cancellation and they have debited my account for the February premium. I am now trying to see if I will maybe be able to get some communication from them by writing a bad review.