PO
Pieter O
1 reviews | Active since Sept 2016
01 Jan 2019, 15:03
Witholding of registry information and poor service
Poor and very unprofessional service from PPS. PPS is unwilling to share my life, claim and medical register information with me. I have been waiting for a month, sent PPS multiple emails with no success. PPS only email my claims history. PPS are unwilling to provide my information to me and PPS are unwilling to discuss my request. Truly VERY POOR customer service from PPS. Ref no Dr Oosthuizen Ref NLS ********** 21217 and Ref # ********** .
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Replies (2)
PPS's replyOfficial
03 Jan 2019, 15:59Dear Pieter Oosthuizen,
We have taken note of your complaint. Our Members and Intermediaries remain our top priority and this complaint will receive urgent attention. We are currently looking into this issue and will revert to you with feedback. We value your feedback and assure you that PPS is committed to resolving your complaint responsibly.
Regards,
Mosa@PPS
We have taken note of your complaint. Our Members and Intermediaries remain our top priority and this complaint will receive urgent attention. We are currently looking into this issue and will revert to you with feedback. We value your feedback and assure you that PPS is committed to resolving your complaint responsibly.
Regards,
Mosa@PPS
PPS's reply03 Jan 2019, 15:59
Official
Dear Pieter Oosthuizen,
We have taken note of your complaint. Our Members and Intermediaries remain our top priority and this complaint will receive urgent attention. We are currently looking into this issue and will revert to you with feedback. We value your feedback and assure you that PPS is committed to resolving your complaint responsibly.
Regards,
Mosa@PPS
We have taken note of your complaint. Our Members and Intermediaries remain our top priority and this complaint will receive urgent attention. We are currently looking into this issue and will revert to you with feedback. We value your feedback and assure you that PPS is committed to resolving your complaint responsibly.
Regards,
Mosa@PPS
PPS's replyOfficial
08 Jan 2019, 12:05Dear Pieter Oosthuizen,
Thank you for allowing us the opportunity to look into this matter. We confirm that communication was sent to you by email detailing our resolution to your complaint. Should you require any further assistance, please do not hesitate to contact us directly and we will gladly assist you.
Regards,
Mosa@PPS
Thank you for allowing us the opportunity to look into this matter. We confirm that communication was sent to you by email detailing our resolution to your complaint. Should you require any further assistance, please do not hesitate to contact us directly and we will gladly assist you.
Regards,
Mosa@PPS
PPS's reply08 Jan 2019, 12:05
Official
Dear Pieter Oosthuizen,
Thank you for allowing us the opportunity to look into this matter. We confirm that communication was sent to you by email detailing our resolution to your complaint. Should you require any further assistance, please do not hesitate to contact us directly and we will gladly assist you.
Regards,
Mosa@PPS
Thank you for allowing us the opportunity to look into this matter. We confirm that communication was sent to you by email detailing our resolution to your complaint. Should you require any further assistance, please do not hesitate to contact us directly and we will gladly assist you.
Regards,
Mosa@PPS