CN
Cobus N
1 reviews | Active since Aug 2011
29 Oct 2024, 10:36
Why the delay?
After pathetic customer care from Sanlam I instructed Ninety One to request the transfer of all my annuities from their group of companies. This was in August 2024 already but my PPS annuity has still not been transferred. An online inquiry shows that 'Form H' is outstanding, yet this is a form PPS is supposed to send to Ninety One. This is a small annuity and I cannot understand why PPS is taking so long to fulfill their side. Once again, I am glad that I decided to leave the Sanlam stable.
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Replies (6)0
Replies (6)
PPS's replyOfficial
29 Oct 2024, 11:10 Dear Cobus, we have received and reviewed your post. We will be in touch with you to address this matter. Kind regards Ntsako@PPS
PPS's reply29 Oct 2024, 11:10
Official
Dear Cobus, we have received and reviewed your post. We will be in touch with you to address this matter. Kind regards Ntsako@PPS
PPS's replyOfficial
31 Oct 2024, 10:41Hi Cobus, we will look into this and revert. Regards Neeven@PPS.
PPS's reply31 Oct 2024, 10:41
Official
Hi Cobus, we will look into this and revert. Regards Neeven@PPS.
PPS's replyOfficial
31 Oct 2024, 11:27Hi Cobus, we confirm that payment to Ninety-One is in progress and the proof of payment will be made available once done. Payment will be finalised within this week and not the 22/11/2024. Regards Neeven@PPS
PPS's reply31 Oct 2024, 11:27
Official
Hi Cobus, we confirm that payment to Ninety-One is in progress and the proof of payment will be made available once done. Payment will be finalised within this week and not the 22/11/2024. Regards Neeven@PPS
PPS's replyOfficial
07 Nov 2024, 14:06Hi Cobus, we have reached out to the investment specialist to support you with this. Regards Neeven@PPS.
PPS's reply07 Nov 2024, 14:06
Official
Hi Cobus, we have reached out to the investment specialist to support you with this. Regards Neeven@PPS.
PPS's replyOfficial
08 Nov 2024, 14:11Hi Cobus, we confirm our Investment Specialist has contacted you and addressed your concerns.Regards Neeven@PPS
PPS's reply08 Nov 2024, 14:11
Official
Hi Cobus, we confirm our Investment Specialist has contacted you and addressed your concerns.Regards Neeven@PPS
PPS's replyOfficial
14 Nov 2024, 08:28Dear Cobus, we apologise for this experience and rest assured,we are treating this as an official complaint. We will arrange for immediate support. Regards Neeven@PPS
PPS's reply14 Nov 2024, 08:28
Official
Dear Cobus, we apologise for this experience and rest assured,we are treating this as an official complaint. We will arrange for immediate support. Regards Neeven@PPS