JP
Jaco P
1 reviews | Active since May 2014
02 Apr 2020, 15:59
Well Done PPS
In the midst of a Pandemic and lockdown; whilst companies are trying their best to help their clients in this difficult time, our beloved PPS only cares about their income: This is to notify you of the premium increase that will occur on the first day of the month after your upcoming birthday on 01 July. Please note that this increase happens each year and is in relation to your age. Your new premium will be R 2350.55 and is effective from 01 August 2020. For further information, please contact your product-accredited financial adviser Miss _____ ***), or PPS (***) directly. Kind Regards, PPS Member Services T. ***(international:
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PPS's replyOfficial
02 Apr 2020, 16:28 Hi Jaco , We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Lihle@PPS
Best regards,
PPS's reply02 Apr 2020, 16:28
Official
Hi Jaco , We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Lihle@PPS
Best regards,