nW
nic W
1 reviews | Active since Sept 2009
07 Aug 2020, 13:37
Weeks long struggle to update basic personal details.
I've been struggling for weeks trying to update my banking details with PPS. The new website is useless and buggy and can't update any banking information. Called the call center in the middle of July and was assured my banking details were updated and yet debit order went off old account in Augusy. Sent mail regarding the topic to their member services department and got ignored. Tried submitting a support request via the website and got ignored.
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PPS's replyOfficial
07 Aug 2020, 13:43Hi Nic, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Lihle@PPS
Best regards,
PPS's reply07 Aug 2020, 13:43
Official
Hi Nic, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Lihle@PPS
Best regards,