Utterly pathetic

After calling numerous times this morning to *** the I get transferred to Underwriting which does not answer or just get cut off - reference number ***. The last time I called I told the operator that if I get cut off again I will try and communicate via Hello peter - so here goes. The problems started when the nurse that came to my house try to sell Herbal life to my wife while trying to take my blood pressure with a broken blood pressure machine - the needle on the gauge was stuck and she un*****ed the lid and try to free it with her finger - this thing is obviously supposed to be calibrated - I can just imaging the accurate readings the previous clients go and the accuracy and consequences on their life cover....... I currently have forms that I am told to complete that is completely irrelevant to what needs to be done and I cannot find out what is going on...... PPS is supposed to be a professional setup. So PPS I would very urgently request that you get stable phone lines - they actually tried to phone me back but it gets cut off AND get some staff in you underwriting department - there is currently nobody there OR there is somebody there that just cuts off all the calls and lastly, do not respond to HelloPeter issues with automated responses like the one below - this is really pathetic. So as I am a member for 30+ years are you going to call me and sort above out?

Dear XX, We have received and reviewed your post. A formal complaint has been logged for investigation and resolution. We will be in touch with you to resolve this matter. Kind regards Neeven@PPS