Utterly Disgraceful Service from PPS Short Term Insurance

I have been with PPS short-term insurance for just under a year and recently submitted a claim following an accident. Although the claim was approved, I experienced serious difficulty getting any feedback from the short-term insurance team throughout the process. My vehicle is now due to go in for repairs, and according to my policy I am entitled to 30 days of car rental. However, the rental vehicle was only booked for 9 days, with no explanation.

I have made repeated attempts to have this corrected through emails and phone calls, but I am getting no response and no proper assistance. I am a paying PPS member, my premiums are up to date, and I expect the benefits in my policy to be honoured. As things stand, I am expected to return the rental car tomorrow, with no extension, no alternative arrangement, and no feedback. This has been highly frustrating, unprofessional, and extremely disappointing.