Useless at following up on new business

Item: PPS
Rating: 1
Author: Anele H

I contacted PPS in August to try get illness cover and spoke to a consulted who informed me someone would call me back. Again this week I called on Thursday and promised a call back on Thurs or Friday latest-Banele was very apologetic that I hadn't received assistance since my first contact in August. Yet still I haven't received a call. I don't know why we cannot manually apply for ourselves without needing to wait on Consultant calls that never come.

Helpful (0)

Replies (3)

PPS's replyOfficial

25 Nov 2024, 07:53

Dear Anele, we have received and reviewed your post. We will be in touch with you to address this matter. Kind regards Neeven@PPS

PPS's reply25 Nov 2024, 07:53

Official

Dear Anele, we have received and reviewed your post. We will be in touch with you to address this matter. Kind regards Neeven@PPS

Anele H's updateReviewer Update

25 Feb 2025, 12:28

Rofhiwa from PPS Facilitated this application and I appreciated the response following my complaint.

Anele H's update25 Feb 2025, 12:28

Reviewer Update

Rofhiwa from PPS Facilitated this application and I appreciated the response following my complaint.

PPS's replyOfficial

25 Feb 2025, 14:25

Dear Anele, we have received and reviewed your post. We will pass your sentiments to the relevant business area to ensure that the recognition is shared. Kind regards Ntsako@PPS

PPS's reply25 Feb 2025, 14:25

Official

Dear Anele, we have received and reviewed your post. We will pass your sentiments to the relevant business area to ensure that the recognition is shared. Kind regards Ntsako@PPS