BM
Busisiwe M
1 reviews | Active since Aug 2020
11 Aug 2020, 09:40
UNRELIABLE AND WORST SERVICE EVER!
My financial advisor did not update my beneficiaries details even though I requested this on the day of application. Now 7 months later, after getting the app, that's when I noticed "no beneficiaries". I then called the Head office twice, and I still haven't been assisted!
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Replies (4)
PPS's replyOfficial
11 Aug 2020, 11:00Good day Miss Busisiwe M We hereby acknowledge your complaint regarding your beneficiary details. Please allow us time to investigate and provide you with further feedback shortly. Kind regards Zainab Palmer PPS Investments
PPS's reply11 Aug 2020, 11:00
Official
Good day Miss Busisiwe M We hereby acknowledge your complaint regarding your beneficiary details. Please allow us time to investigate and provide you with further feedback shortly. Kind regards Zainab Palmer PPS Investments
BM
Busisiwe M's updateReviewer Update
11 Aug 2020, 11:30That is the same response I received when I called Head office. How much time do you guys need to update ones information?
BM
Busisiwe M's update11 Aug 2020, 11:30
Reviewer Update
That is the same response I received when I called Head office. How much time do you guys need to update ones information?
PPS's replyOfficial
11 Aug 2020, 12:00Good day Ms Marole
Thank you for taking my call and sharing your frustrations. We offer our sincere apologies for the poor service experiences you have endured and commit to resolving them swiftly.
I will see to it that Zainab attends to the two issues we discussed:
1. Beneficiary update
2. Financial advisor amendment (old reference ***)
As promised, we will provide feedback before the close of business today and will ensure both your requests are being honoured.
Kind regards
Zaid Salie
Head of Operations
Thank you for taking my call and sharing your frustrations. We offer our sincere apologies for the poor service experiences you have endured and commit to resolving them swiftly.
I will see to it that Zainab attends to the two issues we discussed:
1. Beneficiary update
2. Financial advisor amendment (old reference ***)
As promised, we will provide feedback before the close of business today and will ensure both your requests are being honoured.
Kind regards
Zaid Salie
Head of Operations
PPS's reply11 Aug 2020, 12:00
Official
Good day Ms Marole
Thank you for taking my call and sharing your frustrations. We offer our sincere apologies for the poor service experiences you have endured and commit to resolving them swiftly.
I will see to it that Zainab attends to the two issues we discussed:
1. Beneficiary update
2. Financial advisor amendment (old reference ***)
As promised, we will provide feedback before the close of business today and will ensure both your requests are being honoured.
Kind regards
Zaid Salie
Head of Operations
Thank you for taking my call and sharing your frustrations. We offer our sincere apologies for the poor service experiences you have endured and commit to resolving them swiftly.
I will see to it that Zainab attends to the two issues we discussed:
1. Beneficiary update
2. Financial advisor amendment (old reference ***)
As promised, we will provide feedback before the close of business today and will ensure both your requests are being honoured.
Kind regards
Zaid Salie
Head of Operations
PPS's replyOfficial
13 Aug 2020, 16:38Good day Ms Marole Thank you for allowing us the opportunity to resolve your concerns you raised regarding your experiences with PPS Insurance. Further to the communication you received from Charmaine (PPS Insurance), we trust that both your concerns have been addressed. Should you not be satisfied with the outcome of your complaint, please do not hesitate to contact me on ***, for further assistance. Kind regardsZainab Palmer Client Relationship Manager - PPS Investments
PPS's reply13 Aug 2020, 16:38
Official
Good day Ms Marole Thank you for allowing us the opportunity to resolve your concerns you raised regarding your experiences with PPS Insurance. Further to the communication you received from Charmaine (PPS Insurance), we trust that both your concerns have been addressed. Should you not be satisfied with the outcome of your complaint, please do not hesitate to contact me on ***, for further assistance. Kind regardsZainab Palmer Client Relationship Manager - PPS Investments