AS
A S
1 reviews | Active since Jun 2012
23 Nov 2020, 11:44
Unprofessional PPS ~ Professional Provident Society
I submitted a claim in 2019 and now upon following up was told that they never received my documentation although I still have the sent email. They now require further info thereby delaying the claim despite me paying premiums on a monthly basis. This isn't the first time I'm experiencing the appalling unprofessional behaviour by PPS. It's shocking that Professional Provident Society behave unprofessionally. I have experienced numerous issues with PPS including lies etc that have been sent via emails all to prevent a claim being paid out throughout the years.
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PPS's replyOfficial
23 Nov 2020, 14:14Hi Arusha, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely serious. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
PPS's reply23 Nov 2020, 14:14
Official
Hi Arusha, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely serious. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
AS
A S's updateReviewer Update
23 Nov 2020, 15:34The communication that we received via email stated that I need to go for further examinations by a few practitioners thereby causing further delays. The completed forms and reports were submitted in May 2019. It's now November 2020 and the response from PPS was that the documents cannot be found. This is torally unprofessional and unacceptable. We have subsequently tried calling PPS and sent emails as well enquiring more about these further reports required but have not yet received any feedback. A call was received for 2 seconds from PPS but was disconnected. This is after us calling and getting calls disconnected as well. We have communicated everything via email with references and screenshots of the calls made and the 2 second call that was received and then disconnected. It's so frustrating to experience this level of disregard.
AS
A S's update23 Nov 2020, 15:34
Reviewer Update
The communication that we received via email stated that I need to go for further examinations by a few practitioners thereby causing further delays. The completed forms and reports were submitted in May 2019. It's now November 2020 and the response from PPS was that the documents cannot be found. This is torally unprofessional and unacceptable. We have subsequently tried calling PPS and sent emails as well enquiring more about these further reports required but have not yet received any feedback. A call was received for 2 seconds from PPS but was disconnected. This is after us calling and getting calls disconnected as well. We have communicated everything via email with references and screenshots of the calls made and the 2 second call that was received and then disconnected. It's so frustrating to experience this level of disregard.