Unprofessional and unfair ************** by PPS time and again

We are still awaiting feedback regarding queries for a claim that was submitted in 2019 but PPS says that they didn't receive it due to system issues. They are now further delaying the claim by not responding to our numerous emails and phone calls. The response received was that their independent doctors are not available to assess the member as a result of Covid. This is a totally an unacceptable response as they are still deducting thousands of rands and premiums for a service that they have failed to provide. No indication of when this matter will be resolved has even been communicated. THIS IS NOT H0W A COMPANY THAT PROFESSES TO CATER TO A PROFESSIONAL SHOULD BEHAVE! This is not the first time that PPS has treated us with unfair **************. Sadly the member cannot apply for a policy elsewhere due to her pre existing conditions We will NEVER recommend PPS to anyone!