CN
Crescent N
1 reviews | Active since Nov 2016
24 Jun 2019, 18:13
Unprofessional and no sense of urgency!!
PPS is becoming very unprofessional. I called a week ago to move from a student benefit plan to a professional one since I'm permanently employed now. I was told a broker would call but still nothing. Tried to call today but all calls failed to go through. I am at a point where I want to cancel any policy with them, no sense of urgency at all.
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PPS's replyOfficial
25 Jun 2019, 09:30Dear Bongiwe, We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We will provide you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
PPS's reply25 Jun 2019, 09:30
Official
Dear Bongiwe, We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We will provide you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS