AM
Andrew M
1 reviews | Active since Nov 2017
17 Dec 2019, 13:05
Unpaid insurance claim
I’m have home contents short-term insurance with pps, in April 2019, my house broken into and had my laptop, laptop bag and PlayStation ******. To date have been sent from pillar to post wth regard to having my claim processed.
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PPS's replyOfficial
18 Dec 2019, 08:43Hi Andrew, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
PPS's reply18 Dec 2019, 08:43
Official
Hi Andrew, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS