********* Practice from PPS

I requested to simply do a change of banking details for my debit order. I sent 4 four different emails each time requesting for this change and there has never been a response. Each month they did not debit and I was making cash payments, sending proof of payment and requesting to have the bank details changed. Somehow they acknowledge the proof of payment but have no response in terms of the bank details change.

November 19 they send me an email saying they have cancelled my policy because my debit or order has been inactive. I send them proof of all for emails I sent to them requesting a debit order change and it is now that they inform me that they need additional information in order to change the banking details. So they ignored all my 4 emails and only decide to tell me after they had canceled my policy that they need additional information.

Mind you all these emails had proof of payment which they gladly noticed, but did not bother noticing my request for bank details change. I also recieved no response when I asked as to why these additional documents where not mentioned when I requested for the change. Why receive my cash payments if your company only accepts debit order payments?

This is truly ********* and shows that PPS has not customer care orientation whatsoever. What a huge disappointment