Unacceptable Service and Neglect: Why I have cancelled my membership with PPS

I have been a loyal customer of this company for several years. Last December, I submitted a simple request to update my policy. Four months later, as I write this review, PPS has dismally failed to handle what should have been a straightforward task. It seems as though I was deliberately ignored despite my numerous emails enquiring about the status of my request and questioning the quality of their service.

In my most recent email dated April 23, 2024, I issued an ultimatum: process my request within three working days or I would cancel my membership. True to form, they ignored this email as well yet did not hesitate to debit my account on April 25.

PPS has left me extremely frustrated. I have since reversed that debit order and PPS can consider my membership cancelled. Your service is utterly woeful and disappointing for a company that prides itself on being a premier service for professionals. You should be ashamed of yourselves!