Think twice before selecting PPS short term insurance

Item: PPS
Rating: 1
Author: Jaco E

PPS Short-Term Insurance and its Claims Handler Brolink are poor in delivering good services. We've been in a collision when someone drove into us from behind and also admitted it was his fault. This all happen on the 8 Oct. It is now 15 November and our car was only booked in for repairs today. I've send an complaint on 26 Oct to *** and until today have not hear anything from PPS. The worst part was to found out that they only approved second hand parts because the car (2014 model) is no longer under guarantee. PPS is only their for the money and not to provide a professional service the professional, they make use of a 3rd party companies to safe money and I am ashamed to be a PPS customer and will not recommend there product to anyone.

Helpful (0)

Replies (2)

PPS's replyOfficial

15 Nov 2021, 17:32

Dear Mr Jaco Erasmus . We have received and reviewed your post. A formal complaint has been logged for investigation and resolution. We will be in touch with you to resolve this matter. Kind regards Neeven@PPS

PPS's reply15 Nov 2021, 17:32

Official

Jaco E's updateReviewer Update

17 Nov 2021, 10:19

Thank you for calling me and acknowledging my concerns. I really hope you do improve the service going forward but this didn't help me or even improved my current situation, it still took 4 week to approve the claim, and I am still getting second hand parts. The only good service is from the selected panel beater whom keeps us informed of each step taken in their process.

Jaco E's update17 Nov 2021, 10:19

Reviewer Update